Help in the Community

24/7 Help

Here 24/7 is a 24 hours a day, 7 days a week phone line that provides intake, assessment, referral, crisis, waitlist, and appointment booking to addictions, mental health, and crisis services across Waterloo-Wellington. Here 24/7 will help you navigate the system toward maintaining hope and pursuing recovery. Contact: 1-844-437-3247

Prevention Programs

Strengthening Families for the Future  (SFF) is a 14-week prevention and family-strengthening program for children aged 7-11 and their parents. The program is available in Guelph and Wellington County throughout the year, and is offered by the Wellington Guelph Drug Strategy. Contact: 519-821-2060

Strengthening Families For Parents and Youth  (SFPY) is a 9-week prevention and family-strengthening program for youth aged 12-16 and their parents. Contact: 519-821-6638 Ext. 402

V.I.P. is an education and prevention program offered to grade six, seven and eight students in elementary schools throughout the City of Guelph. Contact: Guelph Police Services at 519-824-1212

D.A.R.E. is an education and prevention program offered to grade six students in elementary schools throughout Wellington County. Contact: Wellington County OPP Police Services at 519-837-2600

Relapse Prevention Group is an 8-week session educational group for individuals who identify abstinence from alcohol and drugs as their goal. This is a closed group and participants are expected to attend all eight sessions. The group sessions consist of lectures, group discussions, exercises and homework assignments. Core issues discussed include: Understanding the relapse process, identifying high risk situations, coping with urges and cravings and building healthy supports. Referrals to the program will be made by CADS’ clinicians following an initial assessment. This group runs throughout the year and is dependent on number of referrals. Currently the group runs on Tuesday afternoons from 1:30 – 3:00 at the CADS office in Guelph. Contact: Homewood Health Centre at 519-824-1010

Family Programs


Al-Anon Family Groups is a community resource providing fellowship and support to spouses, adult children, partners, relatives, co-workers and friends of alcoholics who meet anonymously to share their experience, strength and hope in order to solve common problems. Al-Anon is non-professional, self-supporting, spiritually based, apolitical and welcomes all cultures. It is a separate fellowship from Alcoholics Anonymous (AA).

For more information on Al-Anon, visit their website by using the link above, or contact 1-888-425-2666 (Al-Anon Family Groups Meeting Information Line), or 519-836-1522 (24-hour help line).

Ray of Hope Parent Support

Ray of Hope offers parents and guardians opportunities to learn and grow with others through weekly parent support groups, which provide knowledge about substance abuse/addiction, self-care and parenting approaches for dealing with at-risk youth. Parents and guardians are a vital component of each youth’s treatment plan and are required to attend regular sessions and monthly family meetings with a Ray of Hope treatment provider. Ray of Hope also offers individualized counselling and family mediation related to parenting a youth with substance abuse/addiction issues.
Parents are welcome to participate in these services, even if their child is not interested in treatment. Parent engagement in treatment alone has the power to make a significant difference to the quality of the parent’s life and also improve family relationships.
Contact: 519-743-2311

Homewood Community Addiction Services Family Programs

Homewood Community Addiction Services offers a variety of families counselling, support and educational programs through individual, couple and group sessions. Addiction puts great strain on families. Counselling, education and support provide relief, understanding and an opportunity to explore effective coping strategies.

Individual and Family Counselling

Clients will meet with the social worker to develop a plan to address specific issues related to addiction.

To register call Intake at 519-836-5733, ext. 2369.

Two-Day Family Program

This is a two-day program offered twice a month to family members affected by addiction. The program provides family members with understanding of addiction and the impact it has on the family.  Participants gain knowledge and skills to deal with the recovery process in a healthy way.  Participants must be 18 years of age, live in Wellington/Dufferin County, or have a family member participating in the Homewood In-patient Addiction Program.

To register, call: 519-836-5733, ext. 2369.

12-Week Family Support Group

This 12-week group is offered twice a year (September and January) to family members who have completed the two-day Family Program. Some of the topics include:

  • Communication
  • Boundaries
  • Dealing with emotions
  • Self-care

To register, call 519-836-5733, ext. 2352.

Parent Program

This is a one-day program for parents who are concerned about their teen’s alcohol/drug or mental health issues. It is offered once a month (except July and August). The program provides parents with some education about addiction/mental health issues. Participants gain knowledge, support and skills to cope with their teen’s challenging behaviours.

To register, call 519-836-5733, ext. 2352.

Alumni Group

This group is offered the first and third Tuesday each month, from 9:00a.m. – 10:00a.m. (except July and August). The group provides an opportunity for family members who have completed the Family Program to support each other in recovery. It is a great opportunity to practice and enhance skills learned. Registration not required.

Call CADS Intake Guelph office at 519-836-5722, ext. 2369, for more information on programs listed above which are offered to anyone in Wellington/Dufferin Counties. For information regarding Family Support in Satellite offices, call 519-942-2361 (Orangeville), 519-323-4558 (Mount Forest), or 519 787-7015 (Fergus)*

* All programs are funded by the Ministry of Health and Long-term Care.

Addiction Services for Youth

Homewood Community Addiction Services (CADS) provides youth treatment services in all high schools across Guelph and Wellington County.  Parents and youth can access these services through guidance or by speaking to their teachers or school administrators, who came make a referral.  The contact number for CADS is  519-836-5733.

Choices for Youth, also provided by CADS, is a two session educational group for youth ages 13-19; that have had problems with alcohol and/or drugs and may be contemplating change.  Group encourages youth to assess their current situation and explore options.  Sessions run from 4:30-6:00pm and youth are encouraged to attend both sessions.  For more information, contact CADS at 519-836-5733 ext 2396.

Ray of Hope offers community-based treatment in community settings such as home and school within Waterloo Region and surrounding area. This highly individualized program is for youth aged 12 and up. Community Treatment is designed for youth who: Need some help with substance abuse or addiction-related concerns but who either don’t need or are not ready to consider more structured programs like Day or Residential Treatment; or are transitioning home from Residential or Day Treatment and would like follow-up support.

Community Treatment Workers provide youth and their parents/guardians with individual and/or family counselling, mediation and coaching that focus on the needs and challenges of the youth and their family. Community Treatment Workers also help participants, both youth and parents/guardians, identify and access various community services and supports to meet their needs and enhance their strengths.

The goals of this program are two-fold: to help youth discover healthy self-confidence and self-care, and to help parents/guardians guide their at-risk youth toward health as effectively as possible.

Portage Ontario is a 4-6 month residential treatment centre offering treatment for males and females in  within a therapeutic community model. Portage Ontario is located in Elora.  For more information about their services, use the link to access their website, or call 519-846-0945.

Peer Support and Self-Help

SMART Recovery Self-Management and Recovery Training is a science-based addiction recovery support group, where participants learn self-empowering techniques to aid recovery through mutual-help face-to-face and online meetings and services. No matter what your addiction, SMART Recovery tools and techniques can help you overcome the behaviour. SMART Recovery conducts face-to-face meetings in locations around the world, plus daily online meetings. Click the “Meetings” link on the SMART recovery website for times and places most convenient for you. In Guelph, local meetings are held: Thursdays 5:30 – 7:00 PM in the Community Room at the Guelph Community Health Centre, 176 Wyndham St. N. 

The Self-Help Alliance of Waterloo Wellington provides services offered by people who have experienced a mental health and/or addiction issue, for people with mental health and/or addiction issues. Services are based on the values and principles of recovery and include Self-Help Recovery Centres, One-to-One Peer Support,  Self-Help Resource Centres, Peer Support Groups, Advocacy Support and  Entrepreneurship. For more information regarding the Self-Help Alliance, use the above link to access their website, or call 519-763-4014.

Narcotics Anonymous (N.A.) or Alcoholics Anonymous(A.A.) meetings are also available in the area. N.A  and A.A. are described as, “A fellowship of men and women who share their experience, strength and hope with each other so that they might solve a common problem and help others from addiction,” and follows a 12-Step program. For more information, access the above links, or call:

NA Contact Information: 519-651-1121

AA Contact Information: 519-836-1522

Celebrate Recovery is a Christian 12-step community-based recovery program being run in a variety of locations across the province. It is a recovery-oriented program which addresses a range of challenges, including co-dependency, addictions, anger, eating disorders etc. For more information, visit their website using the above link, or call 519-836-8141 ext 225.

Harm Reduction Services

HIV/AIDS Resources & Community Health (ARCH) provides harm reduction and outreach services. The program provides services to individuals and groups through community outreach, the Stay Sharp Needle Exchange Program, counselling, practical support and education for safer sex and safer drug use information. Harm Reduction Outreach staff and peer workers provide harm reduction supplies and HIV prevention education to a variety of populations at the Guelph Community Health Centre, Drop in Centres, shelters , and on the streets of downtown Guelph. For more information on the Harm Reduction Services offered, visit ARCH’s website using the above link, or contact:

Needle Exchange Program: 519-763-2255 ext. 151

Outreach Cell: 519-240-4098

Sanguen Health Centre  is a non-profit, community-based organization that provides services for the treatment and support of those living with Hepatitis C. Sanguen provides specialized assessment and treatment, and coordinates access to allied health services for individuals living with Hep C or at risk for Hep C. Additionally, extensive harm reduction-based outreach support is provided, including housing support, and assistance navigating and accessing various social health services. To find out more about Sanguen, visit their website using the above link, or call 1-877-351-9857.

Assessment, Counselling and Referrals

Drug and Alcohol Helpline  provides information about drug and alcohol addiction services that are available in Ontario. Services are live answer 24/7, anonymous, confidential and free.  For more information about the Drug and Alcohol Helpline, use the above link to access their webpage, or contact 1-800-565-8603.

Homewood Community Addiction Services (CADS)  provides initial assessment and outpatient counselling and support services in Guelph and Wellington County. An individual can contact CADS to make an appointment for an assessment and may be referred to treatment services as appropriate. CADS offers a range of outpatient services including counselling and family support programs. For more information, visit Homewood Health Centre’s website using the above link, or contact CADS using the following numbers:

Guelph:  519-836-5733

North Wellington: 1-800-661-4249

Fergus & Centre Wellington: 519-787-7015

Day Treatment

Ray of Hope‘s Day Treatment program serves youth aged 13 and up who need structured support to overcome the challenges of addiction and substance abuse, but do not need, or are not ready to participate in, the more intensive support offered in a residential program. The program runs Monday to Friday from 10:00am to 3:00pm. Youth are encouraged through peer support, individual counselling and group work to find alternative ways to cope with cravings, triggers and personal challenges. Active participation in schoolwork is a requirement of this program. Through the treatment portion of the Day program, participants develop a wide range of life skills such as emotion and time-management, self-care and budgeting.  As youth learn to cope individually they also learn from their peers and begin to rely on each other for support and accountability. Contact: 519-743-2311

Bridges to Health is an innovative mobile 2-week day treatment program for women who are concerned about their substance use. The program is offered in several locations across Waterloo Wellington, including sites in Guelph and Wellington County. The program is provided by House of Friendship.  For more information, access the Bridges to Health website using the above link, or call 519-957-5000.

Let’s Grow Together, offered by Stonehenge Therapeutic Community, is designed for pregnant and parenting women who are concerned about their substance use. For more information about the Let’s Grown Together program, access the above link, or call (519) 837-1470 x 232.

Withdrawal Management Services

Grand River Hospital’s Withdrawal Management Program provides short-term, non-medical residential support for individuals who are withdrawing from alcohol or drugs. The service is located in Kitchener, and can be accessed 24 hours a day, seven days a week. Individuals may stay for a few days until their withdrawal symptoms have subsided. The centre can also assist with referrals to other services in the area such as residential treatment or outpatient counselling support. Individuals are encouraged to self-refer to this service, though professionals are also able contact the centre to inquire about bed availability. For more information, access Grand River Hospital’s website using the above link, or call 519-749-4318.

The Community Withdrawal Support Service (CWSS) offers an alternative to residential withdrawal management for individuals who can safely withdraw from alcohol and/or other drugs in a safe and supportive community environment. CWSS provides voluntary support services to clients who are 18 years and older. Services include screening and assessing suitability for withdrawal in a community setting, and supporting people to prepare, plan for and complete community-based withdrawal. Services also include consultation and capacity building to referring agencies and primary care providers; education and support to family members/significant others; and referrals to other programs/services for treatment and relapse prevention. Applicants can contact CWSS directly at 519-837-6892 for screening and assessment.

Methadone Treatment and Support

Methadone treatment is available from the Ontario Addiction Treatment Centre (OATC), with Methadone Case Management and support being made available by Stonehenge Therapeutic Community. For more information about accessing methadone treatment, use the above link or contact the OATC at 519-822-6100.  For information on the Methadone Case Management program, use the Stonehenge link above, or call 519-837-1470 ext. 232.

Local Residential Treatment Services

Following assessment, individuals who are determined to be in need of residential addiction services are eligible to access Ministry of Health-funded treatment beds from across the province.   Ultimately, the full range of residential treatment modalities that are available in the province can be accessed by the treatment-seeking individual.

Ray of Hope residential treatment services are offered to males aged 13 and up at Ray of Hope’s YAS Residential program in downtown Kitchener. Our small size (eight beds) allows each young man to receive individual attention from staff, while he also benefits from working on recovery with his peers. Throughout their stay, residents learn healthy self-care in all aspects of life and many important life skills including emotion management, problem-solving, cooking, relationship skills, etc. The Residential Treatment program welcomes youth from anywhere in Ontario. Contact: 519-743-2311

Locally, the Homewood Health Centre offers a short-term residential treatment services, with 28 days being the average inpatient stay.  The program is designed for both males and females.

Stonehenge Therapeutic Community offers long-term residential treatment for men and women, with the average length of stay ranging between 4-6 months.

Supportive Addiction and Mental Health Housing

The Supportive Addiction and Mental Health Housing program (SAMH) is funded by the Waterloo Wellington Local Health Integration Network (WWLHIN) and is designed to provide support for people with complex addiction and concurrent mental health needs who are homeless, at risk of becoming homeless, or who are considered inadequately housed. Stonehenge Therapeutic Community, in partnership with The Canadian Mental Health Association – Waterloo Wellington, provides the support services and housing units in the Guelph-Wellington region. SAMH provides both transitional and longer term housing options and all referrals to the SAMH Program go through Here 24/7. Applicants must call 1-844-437-3247 (1-844-HERE247) to complete eligibility screening and be placed on the wait list for assessment.