Harm Reduction Services

Here 24/7

Host Organization: Canadian Mental Health Association Waterloo Wellington

Service: 24 hours a day 7 days a week phone line that provides intake, assessment, referral, crisis, waitlist and appointment booking for addiction, mental health, and crisis services across 12 agencies within Waterloo-Wellington.

Contact: 1-844-437-3247   (HERE247)


  • 80 Waterloo Ave., Guelph, N1H 0A1
  • 67 King St. E, Kitchener, N2G 2K4
  • 234 St. Patrick St. E, Fergus, N1M 1M6
  • 3-9 Wellington St., Cambridge, N1R 3Y4
  • 1 Blue Springs Dr., Waterloo, N2J 4M1


Stay Sharp Needle Exchange Program

Host Organization: HIV/AIDS Resources & Community Health (ARCH)

Service: Provides harm reduction supplies, naloxone kits, and support for substance users.



  • Needle Exchange Program: 519-763-2255 ext 151
  • Outreach Cell: 519-240-4098

Hepatitis C Services

Host Organization: Sanguen Health Centre 

Service: Provides medical services (Dr. Chris Steingart), Nursing Services, social work support, and short-term food supplies.

Location: Sanguen Health Centre – 176 Wyndham St. N

Contact: 1-877-351-9857

Specialized Outreach Services

Host Organizations:

Service: Provides outreach services for homeless individuals or individuals at-risk of homelessness by linking these individuals to primary care, income supports, housing supports, transport to medical appointments, etc. Trained team includes nurses, social workers, and addiction counsellors.

Location: Mobile service housed out of Drop-In Centre – Mobile service and/or 23 Gordon St.

Contact: 519 212-7824


Shelter Services (age 25+)

Host Organization: Drop In Centre 

Service: Provides homeless individuals with a shelter bed and access to basic needs, such as meals, hygiene items, and showers. These emergency shelters offer individuals a safe place to stay as they search for housing and pursue their goals.

Location: 23 Gordon St.


  • Stepping Stone (men’s shelter): 519-837-0633
  • Dwelling Place (women’s shelter): 519-829-2844


Shelter Services (age 24 and under)

Host Organization: Wyndham House

Service: Provides 14 emergency beds and offers life skills training, recreational activities, supportive guidance, and community referrals to the youth staying at the shelter.

Location: Youth Emergency Shelter – 18 Norwich St. East

Contact: 519-822-4400


Mobile Community Health Van

Host Organization: Sanguen Health Centre

Service: Provides harm reduction supplies, food, clothing, and medical first aid. Trained team includes nurses, social workers, and peer workers.

Location: Mobile Van – weekly scheduled stops at locations such as: Youth Emergency Centre, Royal City Chuch, 90 Carden, Salvation Arm Citadel, etc.

Contact: 226-971-3957


Supportive Addiction and Mental Health Housing (SAMH)

Host Organization: Stonehenge Therapeutic Community in partnership with The Canadian Mental Health Association – Waterloo Wellington

Service: Provides support for people with complex addiction and concurrent mental health needs who are homeless, at risk of becoming homeless, or who are considered inadequately housed.


  • For more information: (519) 212-5682 or (519) 803-2946
  • For a referral: 1-844-437-3247 via Here 24/7